Terra Verde Villas Website Privacy Policy

Personal data and privacy statement

We process personal data relating to customers, and to those who are interested in the services we provide. We are committed to complying with the legal obligations in respect of data protection and privacy. This statement sets out the principles we apply when processing personal data. This statement describes the types of personal data we may collect about you. This statement also describes what we do with any data we collect about you, how we will keep it secure and the legal basis on which we rely for processing your data. This statement also informs you of your rights and how you can contact us.

About us and our services

We operate as Terra-Verde-Villas.com. We provide information on Terra Resort in Florida and offer a service to connect villa owners with potential customers. We are based in the UK and are registered with the UK Information Commissioners Office (ICO). The Data Controller for the purposes of current data protection legislation is:

N Heron (ICO registration number - Z268700X)

Email: [email protected]

What personal data do we collect from you?

Personal data is any information relating to an identifiable living individual. we only collect the personal data we need to be able to provide you with the services you have asked us to provide or to tell you about.

For advertisers:

• Personal/contact information: name, contact address, email addresses, telephone numbers.
• Payment information: your bank details and payment details for billing/payment purposes
• Correspondence: information relevant to your specific enquiries
• Digital information: IP addresses
• Other: any other information you choose to provide to us to facilitate advertising your home

For advertisers:

• Personal/contact information: name, contact address, email addresses, telephone numbers.
• Correspondence: information relevant to your specific enquiries
• Digital information: IP addresses
• Other: any other information you choose to provide to us.

When do we collect personal data?

We will collect information when you enter into a contract with us and/or make enquiries about our services.

What is our lawful basis for processing your data?

We may only process personal data where we have a lawful basis to do so.

We may collect and process your personal data when:

• it is necessary for the performance of contracts with you;
• it is necessary for the purposes of our legitimate interests as a business. In these cases, we will do so in a way which might reasonably be expected from our relationship with you, and which does not impact materially on your fundamental rights, freedom and interests. We will not process your personal data on this basis if we believe your rights override ours. Instead, we may seek your specific consent, and/or another legal basis;
• it is necessary for compliance with legal obligations;
• we have your consent to do so, for example in relation to marketing by electronic means.

Please see below for more detailed information about how we will use your data and on what basis.

If you have any concerns about our data processing, please contact us. Please also see Your rights.

How will we use your personal data?

We may process the information we collect about you:

• to perform any contract we have agreed with you, or to respond to any enquiries you make in this connection before we enter into a contract. The lawful basis for this processing is performance of a contract with you or because you have asked us to take specific steps before entering into a contract in respect of these activities and services;
• to respond to any other enquiries or complaints. We need the information you supply to enable us to respond.
• to protect our business from fraud and other illegal activities. This processing is necessary for our legitimate interests by ensuring the proper management of our business and financial risks.
• to provide you with information by post (or by email, with your consent) about other products and services we offer similar in nature to those you currently receive or have previously asked about. Information we may process for this purpose includes your name, address and email address. This processing is necessary for marketing our services, which is a legitimate business interest. We will only send marketing information to you by email if we have your consent. You have the right to withdraw your consent at any time. Please write, email or telephone us: see Contact.
• to send you communications required by law or which are necessary to inform you about changes to the services we provide you, for example, updates to this Privacy Statement, and any information legally required which relates to any contracts between us. These service messages will not include any promotional content and do not require prior consent when sent by email or text message. This processing is necessary for us to comply with our legal obligations.

Who do we share your data with?

In some circumstances we may need to share your data with the following:

• Villa owners that are offering services on our website (some of which are based outside the EEA). Please note for those requesting information on rental homes that we will share the information you provide with the individual homeowners that subscribe. In most cases the information you complete on forms will go direct to those villa owners and they will employ their own GDPR policy.
• The resort where the homes are situated
• Other providers of services for the rental homes
• For Real Estate enquiries the form links directly with a Keller Williams Real Estate office and they will act as data controllers for that information.
• The homeowner if renting another home through us.
• People giving you or us services

In some circumstances, we may need to share your personal data with other third parties (including legal or other advisers, regulatory authorities, courts and government agencies) to enable us to enforce our legal rights, or where such disclosure may be permitted or required by law.

In some circumstances this requires your data to be processed outside the EEA.

How long will we keep your data?

We will only keep personal data for as long as is necessary to provide our services, or for as long as we reasonably need to keep the information for the lawful business purposes or to comply with a statutory or other legal requirement.

Data security

We will take appropriate technical measures to protect the personal data we transmit, store or otherwise process against accidental or unlawful destruction, loss, alteration or unauthorised disclosure or access. My home laptop and mobile device are password protected.

Your rights

You may exercise your rights by contacting us using the details in Contact. We aim to handle any requests within a reasonable period and, in any event, within one calendar month of the original request.

• Right to information and access: you have the right to be informed about what personal data we collect about you, why, on what lawful basis and what your rights are. This Privacy Statement is the key document we use to inform you about this. You also have a right to request access to the information that we hold about you, and to receive a copy of this information, along with other information which is generally contained in this Privacy Statement.
• Right to rectification: you have the right to request that inaccurate personal data be rectified or completed if it is incomplete.
• Right to erasure and restriction: you have the right to ask us to limit or cease processing or erase information we hold about you in certain circumstances. When responding to such requests, we will tell you how such restrictions or deletions may affect our ability to fulfil our contracts with you or otherwise affect your interests.
• Right to object: you have the right to object to our using your information for direct marketing. You can also ask us to stop using your information, where we are processing it based on our legitimate interest. we will do so unless we believe we have a legitimate overriding justification to continue processing your personal data.
• Right to withdraw consent: if you have given us any specific consent to use your personal data, you have the right to withdraw it any time. If you wish to tell us that you are withdrawing your consent, please email us at [email protected]

Complaints

If you are unhappy with the way we process your personal data, please contact us using the information provided below. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Tel: 0303 123 1113 or 01625 545 745

https://ico.org.uk/global/contact-us/

Contact

If you have any questions about this policy, or you wish to exercise any of your rights, please email us at [email protected].

 

Updates to this statement

We may change this privacy statement from time to time and an updated version can be found on this web page.

Updated March 2019

 

What is a Cookie?

A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer or mobile phone (referred to here as a "device") browser from a website's computer and is stored on your device's hard drive. Each website or third party service provider used by the website can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a website or third party service provider to access the cookies it has already sent to you, not the cookies sent to you by other sites or other third party service providers.

Cookies record information about your online preferences and allow us to tailor the websites to your interests. Users have the opportunity to set their devices to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these means that certain personalised services cannot then be provided to that user and accordingly you may not be able to take full advantage of all of the website features. Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences.

The cookies used on this site have been categorized on the basis of the categories found in the ICC UK Cookie guide issued in November 2012.

How does Terra Verde Villas website use Cookies?

Strictly Necessary Cookies

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.

Below is a list of the strictly necessary cookies that Terra Verde Villas website sets.

Cookie	Name	Purpose	More Information
Essential site cookie	ASP.NetSessionId	This is a unique id given to every user to help the website maintain session information for the Microsoft .NET framework that runs our website. This cookie is deleted as soon as you leave Terra Verde Villas website.	How and why session IDs are reused in ASP.NET
Terra Verde Villas site login status	LoginStatus	Some parts of our site are password-protected and only used by owners and admin staff. This is essential for the site operation if you are an owner. This cookie is set to expire after 30 days if the owner requests that their browser remembers their login, otherwise it is deleted when the browser is closed.

Performance Cookies

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. They are only used to improve how a website works.

Below is a list of the performance cookies that Terra Verde Villas website sets.

Cookie	Name	Purpose	More Information
Google Analytics	_utma _utmb _utmc _utmz	These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.	Click here for an overview of privacy at Google
Terra Verde Villas site cookie acceptance	CookiesAccepted	This cookie is used to record if a user has accepted the use of cookies on the Terra Verde Villas website.
Google Preferences	PREF NID	Created when visiting pages which contain content supplied by Google (e.g. Google Map). These cookies are used to track Google supplied content usage.	Click here for an overview of privacy at Google

Functionality Cookies

These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features.  For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located.  These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

Cookie	Name	Purpose	More Information
Google Translate	googletrans	This cookie is used to maintain the language preferences when using the Google Translate functionality.	Google Privacy Center: transparency and choice

Targeting Cookies or Advertising Cookies

These cookies are used to deliver adverts more relevant to you and your interests They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

No targeting cookies or advertising cookies are used on this website.

How to Manage your Cookies

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

To control or delete cookies on your mobile phone, please refer to your handset manufacturer's help manual.

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

Further Information

Additional information regarding cookies and opting-out is available at www.youronlinechoices.co.uk and www.allaboutcookies.org

Contacting Terra Verde Villas about this Cookie Policy

If you have any questions or comments about this Privacy Policy please contact us.

Last updated: 14 January 2013